Every word heard.
Nothing missed.

MiraAssist listens alongside crisis counselors and drafts the contact record as the call happens, with the caller's own words behind every entry. The counselor reviews and decides.

See how it works
  • HIPAA compliant
  • Works with your phone system

Listen

A live transcript of every call.

Capture

Every detail, in the caller's own words.

Assist

The counselor reviews and decides.

Set up for your center,
not the other way around.

Every center documents differently. MiraAssist adapts to your record, your resources and your words.

Your record

Choose what gets captured. Each center sets the items on its contact record, so the draft matches how your team documents.

Your documents

Add your protocols, guides and policies. Mira searches them during the call and shows the passage that applies.

Resource lookup

Your local resource directory, searchable mid-call by need, location and language.

Keyword highlights

Pick the words and phrases to highlight in the live transcript, including local terms and your program names.

Your risk levels

Use your center's own risk scale and labels, so assessments read the way your supervisors expect.

Your systems

Works with your phone system, and sends finished records on to the EHR, CRM or case management tools you already use.

Principles we build in,
not bolt on.

Crisis work leaves no margin for error. These rules are enforced in the product, not just written down.

The counselor's answer is final

Mira proposes; the counselor decides. Once a counselor has answered, no machine write overwrites it.

No value without the caller's words

Every drafted entry carries a verified quote from the caller. If there's no quote, there's no draft.

Support, not surveillance

MiraAssist helps counselors document and supervisors support them. It does not score counselors.

Security and privacy

HIPAA compliant

A Business Associate Agreement with every customer, and safeguards aligned to the HIPAA Security Rule.

Encryption

Data is encrypted in transit and at rest.

Access controls

Role-based access: staff see only what their role and organization allow.

Audit trails

Access and changes are logged for review.

Data isolation

Each organization's records are kept separate at the database level.

Vendors under BAA

Every service that handles protected health information is bound by a BAA.